Return & Refund Policy — VELYORA™

Last Updated: November 2, 2026

At VELYORA™, we want you to shop with confidence. Please review our return and refund policy before making a purchase.

1. Returns

We accept eligible return requests within 14 days of delivery.

To qualify for a return:

• The item must be unused, in its original condition, and in its original packaging.

• All original accessories and components must be included.

• Proof of purchase is required.

2. How to Request a Return

Contact our customer support team using the contact information displayed on our website. Include your order number, the reason for your return, and photographs if the product is damaged or defective.

Please wait for return instructions before shipping an item back.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with photographs and your order number. We will review the issue and provide an appropriate resolution in accordance with applicable law.

4. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your payment provider.

5. Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

For items that arrive defective, damaged, or incorrect, we will provide an appropriate remedy, including return shipping where required by law.

6. Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or shipment.

7. Your Legal Rights

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

8. Contact Us

For return and refund inquiries, please use the contact details published on the VELYORA™ website.